Molls Yard Limited Customer Privacy Statement (UK)

This privacy notice tells you what to expect us to do with your personal information via www.mollsyard.co.uk

Contact Details 

Rebecca Warner

Email: [email protected]

Telephone: +44 (0)7865 077938

What information we collect, use, and why

We collect or use the following information to provide services and goods.

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Health information (including dietary requirements, allergies and health conditions)

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  • Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any questions or want to know exactly what data we keep of you, please contact us. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

  • Directly from you
  • Suppliers and service providers

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: 

1a. Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

1b. Payments

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

2. Your Consent

By using our web site, you consent to us using the personal information you have given us and our trusted partners, as outlined in this Privacy Policy.

3. Sharing with other parties

We also market our properties through StayCotswold Ltd and Cornish Escapes Limited we do not share your details with either company directly, unless we have your permission to do so.  StayCotswold Ltd and Cornish Escapes Ltd are based in the UK and therefore, like us, come under the GDPR legalisation that was introduced in 2018.

4. Distribution

We do not exchange, sell or otherwise give away your email address or any other details to any other companies without your expressed permission.

5. Cookies

Cookies are small text files that are stored in a computer’s web browser memory. They help website providers with things such as understanding how people use a website, remembering a user’s login details, and storing website preferences.

This website only uses strictly necessary cookies and any essential cookies used do not collect any personal or sensitive information.

Cookie Name & Purpose:

  • CRAFT_CSRF_TOKEN (Essential technical cookie used to prevent spam and abuse of this website. This cookie will expire as soon as the session expires.)

6. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

7. Security

We are committed to protecting and respecting your privacy. If you book a holiday with us, you will have given us your name, email address, home address and phone numbers. This information is the only way we can process your order and be able to notify you of your holiday’s status. 

7. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint